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Events/Orders
order.cancelled

Order cancelled

An order was cancelled — by buyer, merchant, or system.

When this fires

An order was cancelled — by buyer, merchant ops, or the system (out-of-stock, fraud).

Sample payload

This is the exact envelope shape we POST to your endpoint — outer wrapper plus the per-event data payload. Field values are randomised on each render so you see the general shape, not a fixed example.

json
{
  "id": "da230fa5-a0d1-450a-a8a2-c24eac888437",
  "event": "order.cancelled",
  "created": "2026-09-12T10:51:08.871Z",
  "data": {
    "id": "c1evveyl05f40000000000000",
    "number": "TY-9LJ2FG8",
    "totalKobo": 3853368,
    "reason": "customer_request"
  }
}

Use cases

  • Reverse a pending inventory hold in your warehouse system.
  • Tell your accounting system to back out the booked revenue.
  • Drop the order from any pick-list a fulfilment partner has staged.

Subscribe in the dashboard

To start receiving this event, add it to a webhook's subscription list in Developers → Webhooks. Wildcard subscriptions ( order.*) work too — see the webhooks guide for the matching rules.