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Events/Orders
order.refunded

Order refunded

A refund was issued — partial or full. Payload includes the deduction amount.

When this fires

A refund (partial or full) was issued against an order — payload includes the deduction amount and a running total.

Sample payload

This is the exact envelope shape we POST to your endpoint — outer wrapper plus the per-event data payload. Field values are randomised on each render so you see the general shape, not a fixed example.

json
{
  "id": "ee3fb0a2-e98e-489e-8811-29b2be6c30d8",
  "event": "order.refunded",
  "created": "2026-09-12T20:36:19.179Z",
  "data": {
    "id": "cmwu1x58r5f00000000000000",
    "number": "TY-UI2CR14",
    "refundId": "cbxyyujhza050000000000000",
    "amountKobo": 8392923,
    "totalRefundedKobo": 7795011,
    "orderTotalKobo": 11034372,
    "refundStatus": "full",
    "reason": "damaged",
    "reasonNote": null,
    "isManual": false
  }
}

Use cases

  • Update your books with the refund amount and reason.
  • If the refund is full, restock the items in your inventory ERP.
  • Tag the customer record for a follow-up call in your CRM.

Subscribe in the dashboard

To start receiving this event, add it to a webhook's subscription list in Developers → Webhooks. Wildcard subscriptions ( order.*) work too — see the webhooks guide for the matching rules.